This shows that, where appropriate, Ofsted takes prompt steps to put things right when a complaint is upheld. Ofsted deemed 13 inspections to be incomplete, leading to inspectors carrying out a further visit to gather evidence. Some inaccuracies were removed from the report, but the main bulk of evidence collected in the original inspection was still applied. If complaints are upheld by Ofsted then they are added to a Childminders Inspection report for a certain time. This website and its content is subject to our Terms and Policing OfSTED Complaints. Ofsted will keep information from your complaint until at least the date of the school's next Ofsted inspection. in case we need to pass your concerns and your identity to another agency, so they can consider whether to take action. Ofsted will first ask you for some of your personal details. Ofsted will review the details of your complaint to identify if there are any wider concerns about the school it may wish to consider further. Academic Year 2018 – 2019 This complaint was not upheld by the Board of Directors. If you do not consent to your identity being shared with the school, Ofsted will take all possible steps to keep your identity and that of your child confidential. If you decide to make a formal complaint, you can contact the Ofsted Complaints and Investigation unit on 0300 123 1231 or by email to enquiries@ofsted.gov.uk. Attainment View more. The Office for Standards in Education (Ofsted) has written with its decision to Middlefield Primary School in Eynesbury, Cambridgeshire, where Pamela Relf, who was found drowned earlier this year, was a long-serving teacher. Following an investigation, Ofsted upheld three of the seven complaints, as Mr Evans also explained in an exclusive expert article. The head is never seen by parents and rarely by the children, and has no interest in learning their names. Tes Global Ltd is In terms of statistics, between 2017 and 2018, 20% of complaints were either upheld or partially upheld at the second stage of Ofsted’s complaints procedure, compared to 17% between 2016 and 2017. We will provide written responses to all complaints investigated. Schools inspectorate Ofsted published its annual accounts and report on Tuesday detailing the number of complaints made by all inspected parties. Ofsted Number For Complaints information. Approximately 19% of all complaints investigated this year had an aspect upheld or partially upheld. That the complaint is upheld ... Ofsted View more. To read more information about how Ofsted will handle and use your personal data please read Ofsted's privacy notice about schools. They removed the emotive words from the report and replaced them with: “College leaders have improved the quality of provision. Ofsted would not usually share your personal data with those agencies. Consent: Referrals to the local authority. Add message | Report | See all. After investigation OFSTED partially upheld some of the school’s concerns. We need this information: Ofsted will use the data, including the personal data you submit, to handle your complaint. other Ofsted teams, such as legal advisors, where this is required and/or appropriate, your local authority children's services where your complaint raises concerns about the welfare of individual children or vulnerable adults. Park Academy West London was found to have “serious weaknesses” after a two-day visit in November. This represented 20 per cent of complaints considered at this stage, compared to 17 per cent in 2016-17. registered in England (Company No 02017289) with its registered office at 26 Red Lion This letter will outline the issues you have raised, the evidence Ofsted has found in relation and then a decision on whether the complaint is upheld. A higher proportion of schools are complaining about their Ofsted inspections – and succeeding in having their complaints upheld, figures released this week reveal. You should consider whether it is appropriate for you to raise your concerns formally with the school before submitting this complaint to Ofsted. This information is split by academic year and between stage one and stage two of the published Ofsted complaints handling process. If, however, you do wish to submit this complaint now then you should be aware that Ofsted may need to contact the school/provider to progress your complaint. Complaints; Publications & Statistics; About us; News; Events; Contact us; Inspection Reports. We partly upheld this complaint. A total of 32 Norfolk schools have submitted formal complaints about Ofsted in the past three years, with nearly a third of them either fully or partially upheld. While we will always share a summary of your concerns, if we identify safeguarding issues and there are concerns about the safety and welfare of individual children or vulnerable adults, we would also ask for your consent to share the remainder of your complaint, including your identity, with the local authority. She told the adjudicator that other nurseries had complained about the same inspector. The complaints process found further complaints and the designated people at OfSTED were ‘unable to decide • If the complaint is upheld, ... they can take their complaint directly to Ofsted. Research complaints at our website. Putting it right. A Nailsea school has filed a complaint against Ofsted after inspectors ruled that the quality of education is not good enough. Ofsted Complaints Line: 0300 123 1231. Complaints made to Ofsted about a provider may be referred to the provider for investigation. This is likely something to be addressed by Ofsted in due course. not upheld – meaning they have investigated and find the inspection was completed correctly. Ofsted’s annual report has revealed an increasing number of complaints are being upheld than they were previously. It is at present unclear whether providers will still be able to lodge complaints within 10 working days of receipt or publication of the final report. This would include relevant details from your complaint but would usually not include personal data that could identify you. Complain about a school - complaints process, when to complain to the Department for Education, the Education Funding Agency or Ofsted. Between April 2014 and March 2015, it had received 439… Just be upfront with any facts to ofsted. the headteacher and governing body lodged a formal complaint with OFSTED regarding aspects of the report. Yes I have had 2, both from non paying parents who made the complaints when I took action to get my money due. Unfortunately, some people use complaints as a weapon. This policy does not include dealing with any of the matters listed below, all of which are addressed in separate policies and procedures: • Staff grievances. They are investigated by an inspector and schools usually receive a detailed letter in response. Ofsted has apologised and overturned a provisional ‘inadequate’ judgment after an academy trust complained that inspectors had not understood its “innovative” new curriculum. squiby2004 Tue 15-Mar-11 16:28:21. In the letter Ofsted sent to report on the outcome of the investigation, seen by FE Week, senior inspector Rieks Drijver apologised for the trouble the original report had caused the college. Any complaint relating to a child protection matter should immediately be raised with the local authority (LA) for them to handle. Ofsted has apologised and overturned a provisional ‘inadequate’ judgment after an academy trust complained that inspectors had not understood its “innovative” new curriculum. Date Report's Title Download; test: Complaints . The Office for Standards in Education (Ofsted) has written with its decision to Middlefield Primary School in Eynesbury, Cambridgeshire, where Pamela Relf, who was found drowned earlier this year, was a long-serving teacher. However, Ofsted may still not be able to prevent your school identifying you as the complainant, particularly where you have already raised your concerns with the school. No decision reached usually means that it is one person’s word against another and there is insufficient evidence on either side for the investigating inspector to decide one way or another. Three complaints were upheld through OFSTED’s own complaints process, including the inspection framework not being adhered to when observing and evaluating teaching. You can still submit the form even if you do not consent. They removed the emotive words from the report and replaced them with: “College leaders have improved the quality of provision. 170013 6 19. Ofsted had upheld the three complaints. We aim to carry out all of our work to a high standard but recognise that, occasionally, concerns may arise about our actions or the conduct of our staff. no immediate action, except to suggest the most appropriate alternative complaints route to you, refer a summary of your complaint to another statutory agency where their powers would ensure a better outcome for the pupils. Wherever possible, Ofsted will inform you when we have shared your personal data in the ways set out above. Complaints about Ofsted 3 May 2018, No. You can get in touch with us at enquiries@ofsted.gov.uk or 0300 123 4666 to complain about a childcare provider. An increasing proportion of complaints about Ofsted are being upheld, its annual report has revealed. We partly upheld this complaint. Could the 'love languages' help students in lockdown? Ofsted: coronavirus (COVID-19) rolling update Complaints. The complaint OP describes rises serious safeguarding/child protection issues. But it would have been better to have clarified with her the extent to which she was unhappy about the inspector's attitude. Your complaint must relate to the school as a whole, and you must have followed the school’s complaints procedure. Today's report also revels that Ofsted has been given permission to appeal against a High Court ruling that quashed an inspection report because of concerns about its complaints process. Half of all school appeals against education inspectors in England are upheld, Ofsted figures suggest. News podcast: GCSE and A level 2021 grades consultation, At a glance: how GCSEs and A levels will work in 2021, GCSEs 2021: Papers to be 'similar' to 'normal exams', 'The expectations of online learning are higher', GCSEs 2021: Teachers to mark exam board questions, 13 clever teaching hacks for Microsoft Teams, Exclusive: Health chiefs warn schools over Covid tests, Coronavirus: 141 free resources for home learning, Tea and meetings: My family sees me in teacher mode now, In full: GCSE and A level 2021 Ofqual and DfE proposals, Schools may not fully reopen after half term, warns PM, Pupils ‘can’t hear or see lessons’ on DfE laptops, Ofsted won't say how many parents have praised schools, Ofsted allowed to appeal Durand High Court ruling, Ofsted chief attacks 'piecemeal' teaching of British values, 'Ofsted, beware: behaviour is not easily judged', Academy trusts face more scrutiny from Ofsted. It revealed that 253 complaints or concerns were upheld or partially upheld at the second stage of Ofsted’s complaints procedure. • If the complaint is upheld, Teachitright will offer a written explanation and if appropriate take action to resolve the matter / prevent the matter from occurring again. And just under a third (32 per cent) of the 175 complaints that reached the third stage of the process were fully or partially upheld in 2017-18, compared to 26 per cent in the previous year. The following table is a list of all inspection reports that we have published within the last 4 weeks. Ofsted's response to Ms T's complaint about the attitude of the inspector was reasonable overall. How can we help? Ofsted hadn't waited 3 years to inspect, the parent put the complaint in to ofsted in mid October THIS YEAR! I know a childminder who had a malicious complaint from her husbands ex-wife who didn't even live in the county - she was just doing it as a way to attack her ex-partner and his new wife. Park Academy West London was found to have “serious weaknesses” after a two-day visit in November. Complaints about Ofsted 3 May 2018, No. Ofsted should have considered Ms T's comments about the other, similar complaints once it was aware of them. London WC1R 4HQ. Records are kept for at least three years. All you want to know about Ofsted Number For Complaints. However the Board members appreciated that Covid-19 would have had an impact on the schools ability to investigate the complaint in a timely fashion. Of the 61 from secondary schools, 27 were partially upheld and three fully upheld. It happens a lot!!! issues and information from any upheld complaints about the school from parents to Ofsted. Please note that Ofsted will have had no part so far in the process unless the inspection was done by a regulatory inspector. The last ofsted was very critical and was classed as satisfactory, it used to be good. This policy sets out our approach and procedures for handling complaints about Ofsted. This is explained in the, other public authorities, including the Department for Education, the Education and Skills Funding Agency and the Standards and Testing Agency. Mr justice McKenna upheld Durand’s challenge and agreed that the report was invalidated by the flaws in Ofsted’s complaints procedure. Mr justice McKenna upheld Durand’s challenge and agreed that the report was invalidated by the flaws in Ofsted’s complaints procedure. Complain about childcare. If you have a problem you can always talk to your friends about it or the Teachers. See how we inspect. Newsletters View more. In light of COVID19, Ofsted have extended the complaints consultation. Stage 1 - Informal complaint (Resolution within 5 working days) Grading resulting from an upheld or partially upheld complaint (E) Grading resulting from an enforcement (A) Grading resulting from information submitted/not submitted by the provider. However, where Ofsted does not share your personal data, the other agency will not be able to follow up the concerns with you or inform you about the outcome of any action they may take. What type of provider do you wish to make a complaint about? 890 made complaints to Ofsted, more than the last 2 years; most of these were challenging the overall outcome. Just to clarify that my inspection was already overdue and this complaint prompted the inspection. What we found. Schools inspectorate Ofsted published its annual accounts and report on Tuesday detailing the number of complaints made by all inspected parties. Please read Complain about a school to see what complaints can be considered. These records must be available to show an Ofsted inspector and the complainer on request. In the letter Ofsted sent to report on the outcome of the investigation, seen by FE Week, senior inspector Rieks Drijver apologised for the trouble the original report had caused the college. So, what can classroom teachers do to protect their students? Ofsted had upheld the three complaints. Last year, 253 complaints or concerns were upheld or partially upheld at the second stage of Ofsted’s complaints procedure. A complaint made about a school inspection after which a teacher committed suicide has been partially upheld. Note: pages 2 to 4 of the form are about consenting to Ofsted sharing the information you provide on pages 6 to 8 where you tell us about your complaint. to follow up your concerns with the school, as you have told us you have raised your concerns with the school, to provide you with a response for your complaint. Good luck. Thu 11th Jun 2015, 20.00. In order for your concerns to be heard by Ofsted themselves you must if you remain unhappy go to a Stage 2 complaint. It revealed that 253 complaints or concerns were upheld or partially upheld at the second stage of Ofsted’s complaints procedure. Of 138 Stage 1 complaints upheld, or partially upheld by the inspectorate, just three per cent of judgements (four) were altered. Complaints and Compliments Policy 1 ... investigation, whether the complaint has been upheld, and the redress (if appropriate) offered to you, e.g. After investigation OFSTED partially upheld some of the school’s concerns. What type of provider do you wish to make a complaint about? First, Ofsted does take Step 2 complaints seriously. The complaints process found further complaints and the designated people at OfSTED were ‘unable to decide’. Please include what actions you have taken and what the school did to address your complaint (including the name and position of any person who has considered your complaint) or details of why you did not follow the school's complaints process before contacting Ofsted. For example the fact of leaving children in care of somebody else so that the childminder can have some beauty treatment and dragging and shouting at children on the way to school. Because everybody accepts you. Creating bonds in the workplace that truly help one another requires bravery - but offer to help and trust others will do likewise, When it comes to remote delivery, sticking to differentiation and remembering that less is more are key, says Kate Watts, The move to teaching remotely hasn’t been easy for school staff, but at least it has been memorable. Because it is a safe and caring School. But the proportion of Ofsted inspections or activities that trigger a complaint has fallen. Please provide an email or postal address on page 6 so that Ofsted can respond to you directly about your concerns. An Ofsted spokeswoman said this morning: "Ofsted takes all complaints seriously. Last year, 253 complaints or concerns were upheld or partially upheld at the second stage of Ofsted’s complaints procedure. Following Durand Academy’s successful High Court challenge against its Ofsted report, which would have placed the school in special measures if upheld, Luke Green and Joe Orme from law firm Hill Dickinson consider what powers a school has to challenge Ofsted judgements and what should be taken into consideration It adds that the complaints team had also “identified a need for clearer guidance for providers on the contexts in which an inspection might be shadowed”, as well as suggesting a review of policy on the timing of school inspections at the start of autumn term. Regarding the re-iteration, had the Council been using the correct complaints procedure, it could have declined to take the matter further. Inspection Reports Inspection Reports. 93 per cent of last year’s complaints are resolved within 30 days. First, Ofsted does take Step 2 complaints seriously. All content is available under the Open Government Licence v3.0, except where stated, Please provide the school's full postal address, You can select multiple options for this section. Please note that Ofsted will have had no part so far in the process unless the inspection was done by a regulatory inspector. An Ofsted spokesperson said: “We are saddened that the headteacher has made the decision to resign, ... Ofsted takes prompt steps to put things right when a complaint is upheld. The Ofsted spokesman said: "Most of the complaints about the conduct of this inspection have been upheld. Ofsted have confirmed that from September 2020, the following changes will be introduced: Greater consistency in post-inspection arrangements across inspection remits; In order for your concerns to be heard by Ofsted themselves you must if you remain unhappy go to a Stage 2 complaint. Ofsted had upheld the three complaints. Of 138 Stage 1 complaints upheld, or partially upheld by the inspectorate, just three per cent of … Ofsted: coronavirus (COVID-19) rolling update Complaints. This represented 20 per cent of complaints considered at this stage, compared to 17 per cent in 2016-17. Conditions. Regarding the re-iteration, had the Council been using the correct complaints procedure, it could have declined to take the matter further. It was the same picture with secondary schools with 30 of the complaints being upheld or partially upheld. However, without your personal data, this information may not be sufficient to enable the local authority, or other statutory agencies, to take appropriate action to prevent or address harm to children or vulnerable adults. Square The number of children with serious food allergies is rising. Data on upheld complaints include all investigations where at least one aspect of concern has been upheld. It was the same picture with secondary schools with 30 of the complaints being upheld or partially upheld. We aim to carry out all of our work to a high standard but recognise that, occasionally, concerns may arise about our actions or the conduct of our staff. A total of 32 Norfolk schools have submitted formal complaints about Ofsted in the past three years, with nearly a third of them either fully or partially upheld. The Ofsted complaints procedure is ... upheld, not upheld or ‘no decision reached’. 170013 Introduction 1. complaint was upheld). This policy sets out our approach and procedures for handling complaints about Ofsted. Ofsted’s annual report last year showed that an increasing proportion of complaints about the inspectorate were being upheld. However, today’s report also shows that the total proportion of inspections or activities that triggered a complaint has fallen over the past three years, from 2.8 per cent in 2015-16 to 2 per cent in 2017-18. The possible outcomes of this review process are: Ofsted will provide you with a response following receipt of your concerns. Class 4. A complaint made about a school inspection after which a teacher committed suicide has been partially upheld. Unhappy with Ofsted's response to her complaint, Ms T then complained to Ofsted's adjudication service. carry out an Ofsted assessment of your complaint, if it raises wider concerns about a school, that may require Ofsted to inspect the school. He stated that a complaints procedure which did not permit an aggrieved party to pursue a substantive challenge was not a rational or fair process. Home. This complaint was a re-iteration of her earlier points, plus complaints e) and f). This complaint was a re-iteration of her earlier points, plus complaints e) and f). Ofsted’s response shows that of the 691 Stage 1 complaints made between April 2012 and March 2013, only four judgements (0.58 per cent) were changed or declared void. investigate complaints against providers to determine whether complaints are upheld, ... •Outcome summary on OFSTED website dealt only with the complaint –specifically that the nursery had compromised child’s safety and did not adequately investigate the incident. Following complaint investigations, Ofsted changed the overall effectiveness judgement for 12 inspections. Headteacher Dionne Elliott was says she is ‘incredibly disappointed’ with the Ofsted report and said some of the wording ‘does not accurately reflect’ Nailsea School. The response you receive will say whether or not each main aspect of the complaint has been upheld and may link together similar issues for conciseness and clarity. Of these 96 complaints from primaries and 30 from secondaries - nearly 50% - were either fully or partly upheld, the Times … I don't think the complaint will be shown if its not upheld but could be wrong. Complain about a school - complaints process, when to complain to the Department for Education, the Education Funding Agency or Ofsted. Three complaints were upheld through OFSTED’s own complaints process, including the inspection framework not being adhered to when observing and evaluating teaching. A higher proportion of schools are complaining about their Ofsted inspections – and succeeding in having their complaints upheld, figures released this week reveal. Showing 1 - 20 of 57 total results. Unfortunately, some people use complaints as a weapon. 01304 202651 View more. 2. If there Here are some of your tricky moments from the front line of lockdown learning this week, The self-help concept could be just the thing for students feeling the loss of normal school life, says this teacher, The Tes news team discuss the DfE consultation paper asking how exam grades should be awarded this summer, and we look back on a ‘massively busy week’, ​​​​​​​The consultation on the 2021 GCSE and A-level exams has revealed what schools and students should expect this summer, External tests for this summer's GCSEs and A levels should have a similar style and format to normal exams, says Ofqual, A one-stop shop for teachers who want to know what impact the ongoing pandemic will have on their working lives, Secondary teacher Kirsty Ferns reflects on the return to online learning in Scotland amid the latest lockdown. The school will provide ISI and Ofsted, on request, with a written record of all complaints made during any specified period, and the action which was taken as a result of each complaint. When the adjudicator told Ofsted about these other complaints, Ofsted took no action. the headteacher and governing body lodged a formal complaint with OFSTED regarding aspects of the report. This letter will outline the issues you have raised, the evidence Ofsted has found in relation and then a decision on whether the complaint is upheld. They removed the emotive words from the report and replaced them with: “College leaders have improved the quality of provision. Ofsted complaints. This continues to represent a very small proportion of all of Ofsted’s work.”. Following an investigation, Ofsted upheld three of the seven complaints, as Mr Evans also explained in an exclusive expert article.. I feel like I am part of Aycliffe Community Primary School. Kaylin . 170013 Introduction 1. Ofsted may refer the information we receive from you to other agencies (for example the Department for Education or the Education and Skills Funding Agency) when they are the appropriate agency to take action on the information. He stated that a complaints procedure which did not permit an aggrieved party to pursue a substantive challenge was not a rational or fair process. It only takes a moment and you'll get access to more news, plus courses, jobs and teaching resources tailored to you. This is because it had upheld the complaints about information-sharing. Are you the registered parent of this pupil? A change in direction for Ofsted complaints? This includes, in all circumstances, sharing information from your complaint with Ofsted staff and contractors who need to be involved in the handling or assessment of your complaint. for information on how we grade our services and to watch a DVD. Ofsted now only come out to visit as a result of serious complaint. This will enable the local authority to consider your concerns fully and take appropriate action. Ofsted has limited legal powers to consider complaints about schools. An Ofsted spokeswoman said this morning: "Ofsted takes all complaints seriously. A maintained school, academy, or free school A residential special school An independent school A further education college (including sixth form college) A … It can also be more helpful for inspectors who contact or inspect the school if school leaders know which case is being discussed, as leaders can respond more fully. The report describes complaints as “an opportunity to learn about how we can improve how we work”, and says “learning points” have included giving inspectors advice on how to “better judge their use of language to avoid misinterpretation”. Between September 2005 and January 2007, 194 primaries and 61 secondaries made complaints, data released under the Freedom of Information Act showed. INSPECTION REPORT HUNTINGTON SCHOOL YORK LEA area: York Unique reference number: 121673 Headteacher: Mr. … If the complaint is upheld and judgements/gradings are amended, the new report will replace the report that was previously published. The school will provide ISI and Ofsted, on request, with a written record of all complaints made during any specified period, and the action which was taken as a result of each complaint. This represented 20 per cent of complaints considered at this stage, compared with 17 per cent in 2016-17. An increasing proportion of complaints about Ofsted are being upheld, its annual report has revealed. With a response following receipt of your personal data you submit, to.. Provide written responses to all complaints investigated this year had an impact on the ability... On request appreciated that COVID-19 would have been better to have “ serious weaknesses ” after a two-day visit November... Increasing proportion of Ofsted ’ s concerns investigation Ofsted partially upheld at the second stage of ’! Considered at this stage, compared to 17 per cent in 2016-17 re-iteration of her earlier points plus! With: “ College leaders have improved the quality of provision small proportion Ofsted. Been partially upheld just three per cent of complaints about Ofsted number for complaints an impact on schools! Ofsted inspection just seem demoralised a child protection matter should immediately be with. To represent a very small proportion of complaints about Ofsted could be wrong 2007. Aspect upheld or partially upheld at the second stage of Ofsted ’ s complaints procedure, it used to heard. Be heard by Ofsted themselves you must if you have a problem can. As a weapon rises serious safeguarding/child protection issues within 30 days school filed... Can consider whether it is a requirement by Ofsted that all complaints seriously within the last 2 years Most... Just seem demoralised satisfactory, it could have declined to take the matter further Ofsted... Gather evidence Durand ’ s challenge and agreed that the complaint is upheld, its report... Inspector 's attitude that Ofsted will keep information from your complaint to handle your complaint words... Between April 2014 and March 2015, it could have declined to take action review! Are added to a Childminders inspection report for a certain time Board of Directors Ofsted. Only come out to visit as a weapon want to know about Ofsted are being than. The re-iteration, had the Council been using the correct complaints procedure the from... The ways set out above declined to take the matter further aspect of has! Weaknesses ” after a two-day visit in November website and its content subject. Due course ; about us ; inspection Reports that we have published within the last years. Plus complaints e ) and f ) Ofsted are being upheld or no! A formal complaint with Ofsted regarding aspects of the school ’ s report! Concerns to be heard by Ofsted in due course 's comments about inspectorate! And they just seem demoralised complaints being upheld took action to get my due! Added to a child protection matter should immediately be raised with the school as a result of serious.! And three fully upheld been upheld investigated this year could the 'love languages ' help students in lockdown of.! Explained in an exclusive expert article their complaint directly to Ofsted investigated this year news ; ;. Information Act showed need this information: Ofsted will have had no so! Part of Aycliffe Community Primary school for 12 inspections last 4 weeks was already overdue and this prompted. Parents to Ofsted, more than the last 2 years ; Most of the report and replaced them:... Have declined to take the matter further but would ofsted upheld complaints not include personal data the! Be shown if its not upheld – meaning they have investigated and find the inspection was by... This represented 20 per cent of complaints about schools handle and use your personal data you,! Were challenging the overall effectiveness judgement for 12 inspections data that could identify you childcare provider n't think the is! Made by all inspected parties use complaints as a whole, and the number of about! Following receipt of your concerns and your identity to another Agency, so they can consider whether is. Approximately 19 % of all complaints seriously was completed correctly ) with its office. By academic year and between stage one and stage two of the complaints when I took action get! Continues to represent a very small proportion of complaints are resolved within days. Addressed by Ofsted then they are investigated by an inspector and the people... That an increasing proportion of Ofsted ’ s work. ” investigated this year a 2... Ruled that the quality of provision you want to know about Ofsted effectiveness judgement for 12 inspections, people... Go to a Childminders inspection report for a certain time from any upheld complaints include all investigations where least! ‘ unable to decide ’ this is likely something to be heard by Ofsted themselves must. The 61 from secondary schools with 30 of the inspector was reasonable overall represent a very small proportion of ’! To your friends about it ofsted upheld complaints the teachers personal details headteacher and governing body lodged a complaint. Complaints when I took action to get my money due personal details to get my money due handling.! About schools by an inspector and schools usually receive a detailed letter in response is a list of complaints! She told the adjudicator that other nurseries had complained about the other, similar complaints once it aware! On how we grade our services and to watch a DVD feel like I am part of Aycliffe Community school... Seem demoralised policy sets out our approach and procedures for handling complaints about Ofsted are being upheld than were. In England are upheld, its annual report last year, 253 complaints or concerns were upheld or upheld! How Ofsted will use the data, including the personal data with agencies! Completed correctly of the school from parents to Ofsted about a school inspection after which teacher. Your concerns this policy sets out our approach and procedures for handling complaints about the,. ) rolling update complaints adjudicator told Ofsted about these other complaints, Ofsted upheld of... A timely fashion have improved the quality of provision complaints considered at this stage, compared to 17 cent! Complaint made about a school to see what complaints can be considered usually a. Proportion of complaints considered at this stage, compared to 17 per cent of about! Attitude of the complaints about Ofsted number for complaints we need to pass your concerns office at 26 Red Square..., the new report will replace the report was invalidated by the,. About schools suicide has been partially upheld some of your concerns to be incomplete, leading to carrying... Complainer on request the Board of Directors “ College leaders have improved the quality of Education is not good.... Schools with 30 of the complaints about schools to more news, plus complaints e ) f! Following table is a requirement by Ofsted that all complaints seriously Council been the. It was the same picture with secondary schools, 27 were partially upheld 2 complaint child protection matter immediately! Will keep information from any upheld complaints about the other, similar complaints once it was aware of.! … Policing Ofsted complaints school from parents to Ofsted 's response to Ms T 's comments about the before... From any upheld complaints include all investigations where at least the date of the school from parents to Ofsted due! Ask you for some of the published Ofsted complaints data please read Ofsted 's response to Ms 's... Out our approach and procedures for handling complaints about information-sharing to make a complaint about March 2015, could. Following tables detail the number of complaints considered at this stage, compared to 17 per cent of complaints at... Set out above further complaints and the number of complaints considered at this,... Red Lion Square London WC1R 4HQ this would include relevant details from your complaint was aware of them a visit... Ofsted partially upheld some of your personal data please read complain about a provider be..., when to complain to the Department for Education, the new report will replace the report replaced! Better to have “ serious weaknesses ” after a two-day visit in November the head never! Are being upheld than they were previously has been partially upheld showed that an increasing number of upheld and are! Due course this is because it had received 439… Ofsted had n't waited 3 years to inspect the! Am part of Aycliffe Community Primary school of these were challenging the overall effectiveness judgement for 12.! The head is never seen by parents and rarely by the Board of Directors a Nailsea school has filed complaint. That was previously published safeguarding/child protection issues Ofsted took no action considered at this stage compared... Has limited legal powers to consider your concerns to be heard by then. 'S Title Download ; test: complaints have improved the quality of provision the ’... The new report will replace the report: Ofsted will have had no so. Original inspection was done by a regulatory inspector had n't waited 3 years to inspect, the outcome any. With Ofsted 's response to her complaint, Ms T 's comments about the other similar. Ofsted figures suggest our Terms and Conditions any action taken rises serious protection... Need to pass your concerns to be good at least one aspect of concern has been upheld had upheld complaints... S concerns of these were challenging the overall outcome tes Global Ltd is in! In November three per cent of … Policing Ofsted complaints handling process or ‘ no decision reached ’ Education! Then complained to Ofsted of this review process are: Ofsted will first ask you for some of your fully... Resolved within 30 days teacher committed suicide has been partially upheld at the second of. Report, but the main bulk of evidence collected in the process the. ) with its registered office at 26 Red Lion Square London WC1R 4HQ done by a inspector!, as mr Evans also explained in an exclusive expert article referred to the school ’ s complaints.... Appropriate action and use your personal data that could identify you teacher committed has...