When I went to close them a few weeks later many of them would close - they had sagged. Business Details Location of This Business 3773 State Rd, Cuyahoga Falls, OH 44223-2603 I believe these windows have a problem with leakage and they won't won up to it. The moving parts of the basic window unit, consisting of the balance to raise and lower the window sash or the brass wheels to slide the sash, and locking mechanism to secure the window … … Alside Window Reviews and Complaints @ Pissed Consumer Page 2 Just go back to your installer and work it that way. I now have to replace the pins on the windows so they wont fall down and break the whole window. I have never experienced such woe as these hoes! My windows are the wrong sizes they measure wrong and had to reorder.Now they leak and have condensation between the double window. In 2010 we had 36 casement windows installed from singles to 4 pane with work finished in October of that year. I had to use a crowbar to push them up to get them back in the frame. The label should be left on the window frame for possible future reference. ... Warranty Terms: Alside Windows offers a lifetime limited warranty across its Windows product lineup. The rep agreed the problem was the center mull. © 2004-2021 ComplaintsBoard.com. The abbreviated version is Alside uses the weasel tactic of placing the hermetic seal failure under the transferable section of the warranty. NONE..STAY AWAY ..THEY ARE A SCAM, had bad window glass replaced because the seal was bad. I agree with most of the comments out here regarding Alside windows and doors. The labor cost I was quoted for the three windows is $432 dollars. It was by the sash. Window World of Jacksonville "says" lifetime warranty. They even said the window was in. Joyce makes a decent window as well, but wouldn't be in my top picks, which I will list below. I have the Excalibur window, I have had 2 windows replaced within 10 years at full coverage. The warranty label on your windows will provide all the pertinent information about your windows for years to come. About 8 years ago the seals started failing and... We have a new home with Alside windows installed by the builder. Our industry-leading warranties are a written pledge of lifelong quality and performance. I'm having the same problems like most people on this site. The overall rating of the company is 2.0 and consumers are mostly dissatisfied.. 61 complaints closed in last 12 months All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. Service: There is none. They are posting here to make theirselves look good and make people think their windows are good. I'm so unhappy with these windows. I decided to tear out the drywall around the window and the squirt test the windows. We replaced our old windows with alside ultimate 2000's in 2009, last winter we noticed substantial condensation, this winter the condensation was worse and we experienced ice on the inside of the glass. Alside Mezzo Window Reviews Our Alside Window Reviews Dave Traynor, our founder offers up his reviews and evaluation. By sixth year 40 percents of the windows have been replaced. Window Collections. Leter came back to homeowner claim denied. I have not found any such sticker. A rep from the manufacturer is supposed to come look, we'll see. My husband bought new( slider)windows for 4 bedrooms in 2005. ComplaintsBoard.com is an independent complaint resolution platform … Alside Window Products Northwest offers manufacturing services of windows and doors. Match blew out next to window. Window World of Jacksonville "says" lifetime warranty. Alside Window was first mentioned on PissedConsumer on Dec 10, 2009 and since then this brand received 164 reviews.. Alside Window ranks 23 of 211 in Windows and Doors category. Our Alside windows have had broken seals, the posts keeping them in their tracks have broken off, the tracks themselves have broken and the cheap plastic lock sliders regularly break. Contact you local news media to alert them and 3. No phone number, no address and no signiture on the leter. Is anyone aware of a class-action lawsuit against Alside or the involvement of the attorney general? Alside windows were installed in my home about 10 years ago. I had a professional install my alside windows and they are their excalibar windows the best they alside makes and after repeatingly checking to see if these windows are close you can feel a draft. Because I did nothing to cause the failure I fell they should be replaced free like the salesman said at the time of purchase. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. The only hope I have is they don't think a window should only last 10 years as that would be the only way it would be lifetime warranty. They will not return my email messages so we can set up a time for them to come out and look at the problem. Because of this wide range, many of the prices are diverse as well, and customers can expect to purchase products between the low to high ends of the pricing spectrum, with a window designed to … Business Details Location of This Business 19639 28th Ave S, Seattle, WA 98188 Yes this happens all the time. Secondly, our windows ALWAYS leak when closed if you do not lock the sash locks completely. The Alside website doesn't list this model but the salesman said they were better than Alside's Excalibur window model - which is listed on the Alside website. I have been working with Alside to resolve the issue for 3 years. not one. Alside Window Products Northwest offers manufacturing services of windows and doors. If the contractor does a poor job installing the doors/windows, you are going to have problems with leaks. Needless to say that didn't work either as would be expected on a welded frame - it did break glass, and seals though. I got warranty claim form, which requires information from a sticker that is suppose to be on the windows in the upper right corner of the window. We have frost and ice on them most of the winter too. I sent the off pictures showing the damage and Never got a response. Well, no such luck. I will list the price they are charging me when I find out for a Excalibur grade 31 3/4 x 61 1/4 double hung lower window. These include a Fortress cam lock, a narrow line frame and sash, composite reinforced meeting rail, sash-to-sill interlock, and a true sloped sill. NOT frost. THE WARRANTY STATEMENTS CONTAINED IN THIS LIMITED WARRANTY THE WINDOWS, IN LIEU OF ALL OTHER WARRANTIES, AND THE PROVISIONS OF THIS WARRANTY … Initial Alside Windows complaints should be directed to their team directly. They even said the window … Frost is evident of poor seals. Having said that, I think there are two other important things to concentrate on — good installation and making sure that the dealer that you buy the windows from offer fast and customer-oriented service. Signiture on the leter the mull comments and suggestions openings precisely about Alside windows come with a lifetime warranty things! If the contractor who purchases the windows are installed until the day you your... We don ’ t buy Alside windows please do three things can call it lifetime warranty complaints i expect... @ windowmaster please let me know which type of Alside windows the of... 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