Refunds, keeping your tickets or changing your travel dates and times or itinerary, 2. An aircraft of the national flag carrier Vietnam Airlines taxis at Noi Bai airport in Hanoi, Vietnam Dec 23, 2020. Since December 2, a host of Vietnam Airlines flight attendants have posted the #WeApologize hashtag, saying sorry on behalf of their colleague, "patient 1342," who violated quarantine rules and spread the novel coronavirus to the community. We reached out to Vietnam Airlines for an official statement. Unsubscribe, Please send your request before departure to, Keeping ticket + flight date written on the ticket + itinerary. According to Reuters, 70,000 visitors per month travel between Vietnam and China. Regarding refund requests: Customers are kindly advised by us to keep your current ticket in order to rebook on upcoming days. In total, out of 2,606 scheduled flights to and from Wuhan, 2,406 did not fly as originally scheduled. For tickets issued in booking-office: customers are advised to contact the office where your tickets are issued or as an alternative, customers can fill in form for Refund, Rebook requests here ( not applicable in Vietnam and US market ), For tickets issued on Vietnam Airlines websites/app: customers are advised to send requests to Vietnam Airlines customer service center through onlinesupport@vietnamairlines.com or fill in Refund, Rebook requests Form here, You can send a refund request to voucher here, the voucher will be sent to the original email address of the customer, Voucher is valid for 1 year from the date of the request. The Airbus A340-200 Vs. Canada’s Conair Purchases 11 Q400s For Firefighting Missions. Visa policies for travellers to Vietnam . Please Support us by turning off your adblocker. In fact, it’s not just international traffic between the two countri… Follow fare rules of your current ticket. b. The spread of Coronavirus has been affecting air transportations worldwide and damaging customers' travelling experiences. However, at the time of publishing this article, no response has been received. The timing is particularly bad for Vietnam Airlines as it had only just begun service between Danang, Vietnam and Shanghai, China. The carrier would normally operate a total of 19 different routes between Vietnam and China. HA NOI, Vietnam (Mar. Do I have to pay the difference between the new ticket and the old one? However, if a refund is necessary and the tickets are refundable, customers are offered to get a refund with travel vouchers without fee, validating for 1 year after the voucher’s issued date to purchase other Vietnam Airlines services in the future. This not only includes flights to and from mainland China but also flights operating within China. I would rather the money back especially given the credit must be used by 31 Dec 2020 and we don't even know if The Australian or … Follow these easy steps to disable AdBlock, Follow these easy steps to disable AdBlock Plus, Follow these easy steps to disable uBlock Origin, Follow these easy steps to disable uBlock, flights in and out of Wuhan were canceled, Southwest Ups Training To Combat Human Trafficking, Spirit Airlines Airbus A320neo Strikes Coyote Departing Houston. At these facilities, the flight crew would undergo two tests at least 72 hours in between. For futher information, customers are welcomed to contact any. With the cancelations, there is now a portion of the airline’s fleet not currently flying and generating revenue. If you do not wish to use your Travel Voucher, you can redeem it in the original payment method, which will be completed 2 months after your Travel Voucher is issued. In fact, it’s not just international traffic between the two countries that is suffering. On Thursday, Vietnam Airlines said it was losing as much as 250 billion dong (US$10.8 million) in revenue every week as a result of COVID-19 (coronavirus) flight suspensions. Chinese tourists accounted for roughly a third of the 18 million foreign tourists visiting Vietnam in 2019. China is Vietnam’s largest source of foreign tourists as well as its largest trading partner. With a recent spike in cases reported, there is still no end in sight to the situation. Change must be implemented at least 3 days before the new flight date. What kind of Vietnam Airlines's services can redeem from voucher? Be in the know. General terms and conditions: Ticket change and refund are applied in the following cases: - Tickets issued at Vietnam Airlines' ticketing offices, ticket agents, general sales agents, website or mobile app. “The epidemic has significantly reduced the travel demand of domestic and international tourists in the Vietnam network,” -Vietnam Airlines via Reuters. Vietnam Airlines and Vietjet Air will resume flights to Hong Kong, Taiwan and Macau from Sunday, the companies said, after the Hanoi government eased restrictions over virus concerns. - Travel Voucher can be used to buy Vietnam Airlines' tickets and ancillaries/services. Customers can use this voucher to buy tickets, luggage and other complementary services of Vietnam Airlines. Six of the new patients, numbered 1291- 1296, aged 19-42, landed November 8 at the Tan Son Nhat International Airport in Ho Chi Minh City on Vietnam Airlines flight VN82 from Germany, transiting through Romania. Of course, Vietnam Airlines is not the only carrier in the country. This is one of the latest efforts of Vietnam Airlines to help limit the spread of Covid-19, while maintaining its role of a bridge between Vietnam and Europe. At the end of January, Vietnam’s Civil Aviation Authority banned all flights to and from China. - Refunds in the form of Travel Voucher: Free of charge. No. Degree educated with a wealth of traveling history, Chris’ insight into routes, networks, and alliances brings a depth of quality to his work that is hard to beat. Bookings which are under no exceptions or different regulations will be administered under Circular no. On a global level, data from Cirium indicates that nearly 10,000 flights were canceled for the period of 23-28 January. Coronavirus outbreak hits aviation industry hard - For passengers who abandon their flights (no-show) but later contact VN for schedule change protection, normal fare rules and conditions will be applied. Vietnam Airlines may also, subject to your express consent, collect certain information relating revealing racial or ethnic origin, political opinions, religious or philosophical beliefs which can be considered as ''sensitive personal data" pursuant to Article 9 of the GDPR, the law of Vietnam … Tickets issued from September 01, 2020. New flight date must be before December 31, 2020. 2.4. With the goal support our customers during this difficult time, Vietnam Airlines is making constant efforts to create flexible policies that meet our customers' different needs. 2.1. 1. Since last June, Vietnam Airlines has been operating two isolation facilities in HCMC and one in Hanoi. + Change on/after departure date of the flight written on ticket: VND600,000 per change. Additionally, Vietnam Airlines has strictly implemented regulations and recommendations on the control of the coronavirus introduced by the Government and the health sector to ensure the highest level of safety for passengers, flight crews, aircraft, technical vehicles, ground staff, and the broader community. - Refunds in the form of Travel Voucher: Free of charge. Voluntary ticket change/refund due to passengers’ requests: 2.4. + Refunds in the form of Travel Voucher: Free of charge. A customer is entitled to immediate refund if the conditions as stated in section 2.3.a. It is only applied for VN tickets (code 738 ) with international travel on / before March 31, 2020 are confirmed for seats on flights operated by Vietnam Airlines. At the moment the airline says it will be leasing either its Airbus A321s, its Airbus A350-900s and/or its Boeing 787-9/10s. Vietnam Airlines passenger spread coronavirus to 15 on international flight, study claims A 27-year-old businesswoman boarded flight with a sore throat and cough. The national flag carrier recorded revenues of VND23.9 trillion in the first nine months of this year, down 58.3 percent year-on-year, it said in a press release on Tuesday. Between the period of 23 and 28 January, 92% of scheduled flights in and out of Wuhan were canceled. Involuntary ticket change/refund due to flight cancellation or schedule change. Vietnam Airlines has reported losses of VND10.7 trillion ($464 million) in January-September, hit hard by Covid-19. Deputy Editor - An experienced photographer and video producer, Chris is a journalistic natural. Next changes will be complied following regular fare rules. - In case of ticket change due to force majeure (storm, typhoon or government regulations), passengers have to pay fare, tax/fee/charges and surcharge difference (if any). - If you do not wish to use your Travel Voucher, you can redeem it in the original payment method. HO CHI MINH (BLOOMBERG) - Twelve crew members and 51 out of 73 passengers on a Vietnam Airlines flight from Nagoya in Japan to Ho Chi Minh … 11, 2020) -- Vietnam Airlines has announced they will temporarily reduce the frequency of flights between Vietnam and Europe starting Mar. The value of the voucher is equivalent to the value of the ticket, depending on the market and place of ticket issuance, customers will receive different offers. After being confirmed positive for the novel coronavirus, they are being treated at the Cam Ranh General Hospital in Khanh Hoa. General terms and conditions: Ticket change and refund are applied in the following cases: - Tickets issued at Vietnam Airlines' ticketing offices, ticket agents, general sales agents, website or mobile app. New flight date must be before December 31, 2020. Has anyone had success getting a refund rather than a credit from Vietnam Airlines for a flight that the airline cancelled due to Covid 19? Thank you for your patience if there are any unexpected slowdown in the process of managing refund, reroute and rebook requests. This Travel Voucher cannot be redeemed in the original payment method. The spread of Coronavirus has been affecting air transportations worldwide and damaging customers' travelling experiences. We use ads to keep our content free. Vietnam Airlines, the largest airline carrier, has reported a total loss of more than Vietnam Dong (VND) 6.64 trillion ($284.26 million) in the first six months of 2020. - Applicable for tickets issued in Vietnam market. a. The airline reports a 20-30% drop in passengers on domestic routes in the last two weeks. With airlines all over the world flying to China, this outbreak has had a global impact on aviation. - Flight is delayed/depart early: from 2 hours to less than 4 hours; Changing flight date or itinerary: Free of charge for the first change. Last month Vietnam Airlines, 86% owned by the government, reported a net loss of $453 million for the first nine months of this year as the coronavirus pandemic hammered air travel globally. On Wednesday, the Vietnamese government said the virus has already cost Vietnamese airlines about 10 trillion dong in lost revenues, the equivalent of US$429.5 million. Customers opting for change requests may have to pay additional fare, tax/fee/charges and surcharge difference (if any). Refund + flight date written on the ticket + itinerary. - Economy Lite/Super Lite tickets: cannot be refunded in Travel Voucher form. 81/2-14/TT-BGTVT of the Ministry of Transport. Flights to/from Danang in the period between July 26 and July 27, 2020 and other wholly domestic flights from July 28 to August 31, 2020. The local airline ranked 19th in the list after recording a brand value of 114.1 million USD. + Change on/after departure date of the flight written on ticket: Follow. At Singapore’s Changi Airport arrivals are down significantly due to COVID-19. Please keep in mind that your tickets might be subjected to a fare difference or additional taxation/ fee/charge/surcharge. FILE PHOTO: A health worker sprays disinfectant inside a Vietnam Airlines airplane to protect from the recent coronavirus outbreak, at Noi Bai airport in Hanoi, Vietnam February 21, 2020. Tickets issued from September 01, 2020 In fact, the Singapore Tourism Board (STB) estimates passenger arrivals are now down 18,000 to 20,000 per day and set to decline further. Vietnam Airlines to raise new capital to overcome Covid-19 losses 30 December 2020 Vietnam Airlines has confirmed it will issue nearly US$346 million in new shares to existing stakeholders. Ticket–related requests will be processed before 30/06/2021. Voluntary ticket change/refund due to passengers’ requests, 2.5. + Refunds in the original payment method: Follow fare rules of your current ticket. Is the value of the voucher equivalent to the ticket value? Wholly domestic Vietnam tickets issued from April 10, 2020 to May 31, 2020. Customers can refer to the Circular no.81 here. + Change before departure date of the flight written on ticket: You can change your tickets up to two time without fees. Airlines like Bamboo Airways and VietJet also fly to China. 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